Refund & Cancellation Policy

Refund Policy

Last Updated: 01/01/2026

Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Refund Eligibility

You may request a refund if:

  • The product arrives damaged or defective

  • The wrong item was delivered

  • The product was not delivered

Refund requests must be submitted within 7 days of receiving the order.

Non-Refundable Items

Due to hygiene and safety reasons, the following items are generally non-refundable:

  • Opened or used cosmetic products

  • Products without original packaging

  • Items damaged by misuse

Refund Process

To request a refund, please contact:

Email: support@ionpay.shop

Provide the following information:

  • Order number

  • Description of the issue

  • Photos (if product is damaged)

Approved refunds will be processed within 5–10 business days using the original payment method.

Cancellation Policy

Last Updated: 01/01/2026

Order Cancellation

Orders may be cancelled within 12 hours of placing the order or before the order is processed for shipping.

Once the order has been shipped, cancellation may not be possible.

How to Cancel an Order

To cancel an order, please contact us as soon as possible:

Email: support@ionpay.shop

Include your order number and purchase details.

Refund for Cancelled Orders

If your cancellation request is approved before shipping, a full refund will be issued to your original payment method.